Four interaction types, one queue
See form submissions, appointment bookings, email signups, and chat conversations together without losing the type or widget that created each item.
One inbox for every widget
One inbox for every way visitors respond.
Framebase brings contact-form submissions, bookings, email signups, and live chats into one operational inbox. Instead of checking four disconnected tools, your team can see what is Open, what is Snoozed, and what is Done, then filter by widget or site, reply where supported, and assign ownership on the Team plan.
FREE PLAN · NO CARD REQUIRED
Unified inbox
OPEN
SNOOZED
DONE
- Forms, bookings, signups, and chats together
- Open, Snoozed, and Done status
- List and drag-to-resolve board views
- Assignment and role controls on Team
Direct answer
What is a unified widget inbox?
A unified widget inbox is one place to review and manage interactions from different website widgets. In Framebase, a form submission, booking, email signup, or chat conversation becomes an inbox item with a visible status, context from its widget and site, and follow-up controls such as snooze, completion, filtering, and Team assignment.
Response storage is not the same as follow-up.
The Framebase inbox is designed to answer a practical question: does this visitor still need something from us? Status, context, and ownership make that answer visible.
Open, Snoozed, or Done
Use a simple status model to separate active follow-up from work waiting on a later date and interactions that have been resolved.
List or board workflow
Review items in a familiar list or move cards across the board when a visual triage workflow better fits the team.
Ownership when the team grows
Team workspaces can assign items, use role-based permissions, invite clients through Site Access, and inspect audit logs.
A small state machine for visitor follow-up
Every interaction enters with context, stays visible while action is required, and leaves the active queue only when the team intentionally resolves it.
- 01
Receive
A visitor submits a form, books a service, joins a list, or starts a chat from any connected Framebase widget.
- 02
Triage
Filter by widget, site, type, or date and decide whether the interaction needs an immediate response, a later reminder, or no action.
- 03
Act
Reply to supported conversations, confirm the next step, assign a teammate on Team, or snooze the item until follow-up is due.
- 04
Resolve
Move completed work to Done while keeping the history available. Snoozed chats can reopen when the visitor sends a new message.
One response workflow across the website
Solo operators
Keep enquiries, appointments, subscribers, and conversations in one place without building a manual checklist across separate widget dashboards.
Studios and agencies
Filter interactions by client site and give each client limited access without exposing the rest of the agency workspace.
Operations teams
Assign ownership, monitor unresolved work, and use audit history so high-value visitor interactions do not disappear between teammates.
Questions, answered
What people ask before publishing.
Which widgets send responses to the unified inbox?
All four Framebase widget types: contact forms, booking, email capture, and live chat.
What does Snoozed mean?
Snoozed removes an interaction from the immediate queue until its chosen time. A snoozed chat can reopen early when the visitor writes back.
Can I filter responses by client or website?
Yes. Inbox controls include filtering by widget, site, type, and date so multi-site work can be narrowed to the relevant context.
Can team members share the inbox?
Yes, on Team. Team adds unlimited members, assignment, role-based permissions, Site Access for clients, and audit logs.
Explore related Framebase workflows
Give every visitor response a visible next step.
The unified inbox is included on every plan. Start free and add assignment, client access, and team controls when the workflow needs them.