A launcher that fits the interface
Customize the chat surface instead of adding a visually unrelated badge that competes with the website’s typography, radius, and color system.
Custom live chat widget
Live chat that looks at home on your website.
Framebase gives website teams a live chat widget they can design with the same visual care as the rest of the site. Match the launcher and conversation surface to the brand, configure consent and retention controls, set auto-replies, and answer visitors from the same inbox that holds forms, bookings, and email signups.
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Do you ship to the EU?
Everywhere. Duties included at checkout.
- Real-time visitor conversations
- Consent and retention controls
- Configurable automatic replies
- Assignment and team workflows on Team
Direct answer
How does the Framebase live chat widget work?
A visitor opens the chat widget on your website and starts a real-time conversation with your team. The conversation appears in Framebase, where it can be replied to, snoozed, completed, filtered, or assigned on Team. You can also configure consent, data retention, and automatic replies for times when nobody is available.
A conversation tool with design and operational control.
Live chat sits on every page and can create immediate expectations. Framebase lets you control both how it appears and how the team handles the conversation behind it.
Privacy settings you can configure
Use a consent prompt, choose data-retention windows, and control whether IP address and user-agent data are stored for the widget.
Automatic replies with clear expectations
Create rules that respond when your team is unavailable or a visitor asks a recurring question, while keeping the conversation available for a person.
Inbox state that survives handoffs
Keep chats Open, Snoozed, or Done. A snoozed conversation can reopen when the visitor writes back, and Team can assign ownership.
From website question to accountable reply
The visitor gets a fast path to a person, and the team gets a visible workflow instead of an unstructured stream of chat notifications.
- 01
Design the widget
Match the chat launcher and conversation panel to the site’s interface and check the result on desktop and mobile.
- 02
Configure behavior
Set consent, retention, stored metadata, availability expectations, and automatic replies for the way your team operates.
- 03
Publish
Install the widget with the embed script or add it through the Framebase plugin when the site is built in Framer.
- 04
Work the inbox
Reply in real time, snooze follow-up, mark resolved conversations Done, and assign ownership on Team.
Live chat for decisions already in progress
Service enquiries
Answer scope, timing, and fit questions while a prospective client is still reviewing the work and deciding whether to contact you.
Booking assistance
Help visitors choose the right service or resolve a scheduling question without sending them away from the booking journey.
Client-site support
Agencies can manage chat widgets across multiple sites and give clients controlled Site Access on the Team plan.
Questions, answered
What people ask before publishing.
Is Framebase live chat real time?
Yes. Visitors and the team can exchange messages in real time, and active conversations appear in the Framebase dashboard.
What happens when nobody is online?
You can configure automatic reply rules that set expectations or answer common questions, then continue the conversation when a teammate is available.
What privacy controls does chat include?
Chat supports a consent prompt, configurable retention windows, and controls for storing IP and user-agent data. Your organization remains responsible for its legal compliance and configuration.
Can chats be assigned to teammates?
Yes, on Team. Team also includes role-based permissions, Site Access for clients, team inbox workflows, and audit logs.
Explore related Framebase workflows
Talk to visitors without adding the generic chat-widget look.
Start with live chat on the free plan and move to Team when conversations need assignment, roles, or client access.